return and exchanges

Our goal is to make sure you are completely satisfied with your order and your experience with nfgear.com. Depending on the reason for the return and the condition of the product, there may be several options available to you.
*please note, that all items must have their original tags attached and be unworn and unwashed.

• If you would like to return an item for another item or size, we do offer FREE exchanges for all domestic customers, where we will exchange your item to any item of equal value, and we will cover both the return shipping cost as well as the new shipping cost of the exchange.
  
• If you would like to return an item, we can apply an in-store credit by offering you a discount code that will cover for the same amount, that you can use towards a future purchase. The in-store credit applied is for the price of the product only and does not include any shipping fees charged for delivery.
  
• If a product you receive is damaged during shipment, or is not what you ordered, we can send a replacement rite away and provide a prepaid return label for our U.S customers to retrieve the item. If international, please contact us and we will let you know next steps.
• If the item you'd like to return was ordered more than three months ago, the item is no longer available for sale, or if the item was purchase using the in-store credit as part of a previous exchange, we cannot accept the return, or issue a refund for any reason.

*Additional limitations may apply 

• To begin processing any type of return, please contact our customer service team and provide your name, the order number, and the reason for returning the product.
• You can contact us by emailing [email protected], calling (858)255-1743, or by submitting on our contact form at the top left or bottom of the page. Once we have received the product and the return has been process by our warehouse, we can issue the exchange or the in-store credit/discount code. 

To request a return, or for more information about our return policy, please Contact our costumer Service department by emailing [email protected] calling (858) 255-1743 or by submitting a contact form below.

International Customers

unfortunately, we are unable to provide return shipping labels for customers outside the United States. If you have a problem with a product, please contact our Customer Service department.

If you have additional questions, or to begin a processing a return please Contact our Customer Service Department by emailing [email protected] calling (858) 255-1743 or by submitting a contact form at the bottom of the page.